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The Business of
IT
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Online Only: Job Descriptions
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August 6, 2001
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Our comprehensive list of IT Jobs describes positions in virtually any type of IT field you can think of, from Network Engineering to Customer Relationship Managment. If you're looking to start your career or even change it, our list will inform you of the various responsibilites and requirements your potential job may have.
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* Indicates new position
1. Business Applications
a. Business Application Delivery/Development
b. SAP Projects
c. E-Mail/Lotus Notes Delivery
d. Customer Relationship Management (CRM)
2. Data & Storage
a. Data Warehousing
b. Database/Data Administration
3. Infrastructure
a. Enterprise Architecture/Planning
b. Architecture Management
c. Infrastructure Development
d. Enterprise Infrastructure
4. Network and Systems Management
a. Network Operations
b. Systems Operations
c. Enterprise Operations
d. IT Support
e. Network Engineering
f. Systems Engineering
g. Enterprise Project Management
h. Inter/Intra/Extranet
5. Services and Outsourcing
a. Electronic Commerce/I*Net
b. Contingency Planning
c. Business/IT Alignment
6. Security
a. Security Management
1. Business Applications
a. Business Application Delivery/Development
Director -- Business Application Delivery
Is responsible for managing the design, development, release, and maintenance of business application systems for business functions enterprise-wide (or in a designated major area of business -- e.g., US, international, subsidiary). The incumbent works closely with customers, colleagues, and other stakeholders to identify users' information requirements and seek opportunities to build systems based on new computing architectures (e.g., client/server, intranet, Web) that will improve business processes and support critical business strategies, while at the same time educating the work force in the strategic use of technology in the business. This position generally reports directly to the CIO (or equivalent) and works closely with software engineering, operations, and other IT functional areas that enable multiplatform application development.
Manager -- Business Application Delivery
Reports to the Director, Business Application Delivery and is responsible for planning and managing all activities within an assigned business unit/area, including multiple application development, maintenance, and enhancement projects utilizing a variety of new computing architectures (e.g., client/server, intranet, Web) or mainframe platforms. Each incumbent leads efforts of several Business Application Developers who are responsible for managing subunits/areas or specific projects. The individual occupying this position collaborates with company customers, staff, IT colleagues, and other stakeholders to identify customer requirements, assess impacts to other data and systems, consider available technologies, compare costs and benefits, and recommend solutions. Incumbents act as general contractors on projects and populate project teams with specialists in a variety of technical areas to ensure results meet negotiated customer expectations and adhere to internal standards and strategies.
Senior Business Application Developer
Is an individual contributor to the development, maintenance, and enhancement of business applications, providing specialized technical or business knowledge to the project. Inhabitants of this position are assigned to projects within an assigned business unit or corporate department and utilize a variety of new computing architectures (e.g., client/server, intranet, Web) or mainframe platforms. Under the guidance of a Manager, Business Application Delivery, they collaborate with company customers, staff, IT colleagues, and other stakeholders to define detailed customer requirements and systems interfaces, assess available technologies, and develop and present solutions. Incumbents act as internal consultants, providing technical guidance or business process expertise on the most complex projects or researching strategic planning matters from a technical or business standpoint.
Business Application Developer
Is responsible for participating in the development, maintenance, and enhancement of business applications. Is assigned to project teams within an assigned business unit or corporate department and utilize a variety of client/server (or mainframe) platforms. Under the leadership and tactical supervision of a project leader, incumbents collaborate with company customers, staff, IT colleagues, and other stakeholders to identify user requirements, assess available technologies, and recommend solution options.
b. SAP Projects
Basis Administrator (Configuration Manager)
Is responsible for the technical performance characteristics of an SAP environment, including network, database, and application server performance. SAP Basis Administrators commonly perform activities similar to those of Systems Administrators, Network Administrators, Database Administrators, and Configuration Managers (in the context of the SAP environment). Inhabitants of this position are assigned to technical infrastructure and operations support teams and utilize a variety of client/server platforms. Incumbents interact with the SAP implementation staff, other IT staff, and other stakeholders to analyze proposed changes to SAP technical configuration settings to optimize overall performance.
ABAP/4 Developer
Is responsible for participating in the development, maintenance, and enhancement of SAP applications. Assigned to project teams within an assigned business unit or corporate department and utilize a variety of client/server platforms. Under the leadership and tactical supervision of a project leader, incumbents collaborate with company customers, staff, IT, and other stakeholders to identify user requirements, assess available technologies, and recommend solution options. Must be thoroughly familiar with the ABAP/4 language, Development Environment, Data Dictionary, and Correction and Transport System. Must have a solid understanding of modern programming techniques, fourth-generation languages, and Structured Query Language (SQL). They are familiar with SAP project management techniques, may have project leadership responsibility for SAP module areas or regularly coach other team members, and may plan work for others to meet project deadlines.
Module Configurer
Module Configurers are responsible for participating in the development, maintenance, and enhancement of the functional areas of an SAP package. Inhabitants of this position are assigned to project teams within an assigned business unit or corporate department and utilize a variety of client/server platforms. Incumbents collaborate with company customers, staff, IT, and other stakeholders to identify user requirements, assess available technologies, and recommend solution options. Individuals in this job position are competent to perform work at the highest technical level within one or more functional areas and are familiar with project management techniques. They ensure that SAP functions are customized to meet business needs/processes and apply a broad knowledge of various functions to accurately anticipate organizational impacts.
Process Designer
A Process Designer is responsible for participating in the planning, development, maintenance, and enhancement of SAP applications. Inhabitants of this position are assigned to project teams and utilize a variety of client/server platforms. Under the leadership and tactical supervision of a project leader, incumbents collaborate with company customers, staff, IT, and other stakeholders to identify user requirements, assess available technologies, and recommend solution options according to the activities of production department(s) in processing materials or manufacturing products. The main challenge to a process designer is to assess overall business objectives within one or more process groups and design business processes in such a way that they may be effectively modeled and configured within the SAP environment.
c. E-Mail/Lotus Notes Delivery
Director -- E-Mail/Notes Group
Has overall responsibility and accountability for the design, development, release, and maintenance of e-mail/Notes application delivery system and services for all company business functions. Works closely with customers, colleagues, and other stakeholders to identify and maximize opportunities to utilize e-mail/Notes to improve business processes, promote the strategic use of groupware and workflow technology, and enable the work force to use Notes collaborative application technology. Provides the corporate leadership, vision, and direction for e-mail/Notes-based systems, ensuring support of the company's business objectives and requirements. Has key responsibility for ensuring organizational balance and systems coherency between client/customer support and server/network activities. Ensures corporate integration with personal productivity applications, legacy databases, and existing e-mail systems.
E-Mail/Notes Project Manager -- Server/Network
Is responsible for managing the team that specifies and manages the server, network services, and associated systems integration pieces of the e-mail/Notes application delivery system. Maintains the database "back end," helping ensure information access and currency, and providing integration across platforms and from links to other data sources (e.g., Web). Works with IT/business account managers and/or directly with business customers in developing requirements and design specifications, and then refining the conceptual systems design requirements into a technical design. Has primary responsibility for the server/network processing performance of the e-mail/Notes system. Is accountable for developing information security standards, procedures, and guidelines related to e-mail/Notes, and for implementing programs for user awareness, training, and compliance monitoring. Develops disaster recovery plans.
E-Mail/Notes Project Manager -- Client/Customer Support
Is responsible for managing the team that specifies, develops, and manages the client end of e-mail/Notes. Has primary project management responsibility, including financial/budget management and controlling project costs. Works closely with users to determine how e-mail/Notes might assist in addressing their needs then translates these needs into requirements and designs. Supervises all aspects of e-mail/Notes client interface development, providing technical expertise and direction, and functioning as intermediary systems integrator between e-mail/Notes front-end and back-ends. Focuses on platform, security, and alternative interfaces. Manages guru-level management scientist who constantly searches for creative ways to elevate the utility of e-mail/Notes in business processes in combination with emerging technologies such as groupweb (internal groupware) services.
Senior E-Mail/Notes Architect
Is responsible for overall design and optimization of the e-mail/Notes network, and the creation of the model for corporate and SBU/departmental application servers. Knowledgeable in all aspects of designing and constructing e-mail/Notes applications and network systems that enable information access and management of well-integrated, subject-oriented data. Comfortable in developing requirements and design specifications for new and existing e-mail/Notes databases. Focuses on database and template modeling, network design, directories, mail routing, and replication issues. Continually balances optimization of data/information access with resource utilization factors.
Senior E-Mail/Notes Engineer -- Server/Network
Is responsible for ensuring optimal information access, providing consistency and synchronization across all platforms, and for integration with other systems and technologies. Works with e-mail/Notes team, account managers, and consultants to refine the conceptual application delivery systems design requirements into a technical design consisting of program specifications. Is responsible for system performance optimization, maintenance, and production support. Works with other e-mail/Notes team members in solving the range of enterprise interoperability and integration issues that may exist in the e-mail/Notes environment.
Senior E-Mail/Notes Engineer -- Client/Customer Support
Provides deep technical expertise and direction in the development and support of e-mail/Notes client application/customer interface. Acts as intermediary application delivery systems integrator between client and server back end, focusing on common information-sharing needs and leveraging information demand with back-end server/network capabilities. Is responsible for design and support of all client interface components of the e-mail/Notes front end, in close partnership with customers. Participates in, and supervises when necessary, all phases of the development cycle.
E-Mail/Notes Quality Assurance Auditor
Has primary responsibility for creating and implementing a methodology for testing new or existing e-mail/Notes systems and applications and ensure upward compatibility to future e-mail/Notes versions. Tests and implements new e-mail/Notes software releases. Coordinates rollout of new releases with business unit administrators. Designs procedures to purge/archive old data (if desired) and maintain Notes information currency. Supports e-mail/Notes applications as required by optimizing performance, resolving problems, and providing timely follow-up on problem reports.
E-Mail/Notes Information Security Manager
Is responsible for developing, maintaining, and publishing corporate information security standards, procedures, and guidelines for IT systems across all platforms. Provides technical guidance and training to information "owners," corporate security officers, and IT associates, and designs and implements programs for user awareness, compliance monitoring, and security compliance. Is responsible for disaster recovery and business continuation planning. Implements upgrades, repairs, modifications, and replacements of information security devices or software.
Senior Notes Analyst
Analyzes user community's business functions and processes to determine how Notes can assist in addressing needs, then translates these needs into systems and application delivery requirements and designs. Participates in, and supervises when necessary, all phases of the client/customer support development life cycle. Is primary contact with business community for education, training, support, and Notes application performance monitoring. Works closely with LOB power users in educating the end-user community on the value of Notes and takes initiative in quantifying benefits of information/knowledge sharing with Notes.
Notes Management Scientist
Is responsible for increasing the quality of the information-sharing and decision-making capabilities of e-mail/Notes application delivery systems. Uses heuristic approaches to problem solving and creative systems design to capitalize on emerging collaborative application and DSS enabling technologies, and maintains close partnerships with senior managers to better understand their information needs. Develops advanced corporate models for collaborative computing, groupware/workflow, and corporate intelligence gathering that can be leveraged by emerging information sharing and DSS/EIS technologies. Designs and develops e-mail/Notes components that use new technologies to enhance decision-making capabilities.
Notes Administrator
Provides deep technical expertise and direction in the development and support of e-mail/Notes client application/customer interface. Develops systems support and maintenance function. Participates in all phases of the e-mail/Notes client application development cycle, also assisting Senior E-Mail/Notes Engineer as intermediary systems integrator between e-mail/Notes client front end and server back end. Is responsible for supporting employee relocations and for ongoing support of local business LAN administrators and future implementations.
Notes Programmer
Notes Programmer assists with technical expertise and direction in developing and supporting system-level programs, and interfacing with customers on requirements. Participates in all phases of the Notes development cycle. Executes directives of Senior Engineer in production support and maintenance of Notes servers and network connectivity, and is involved in system performance optimization and interoperability issues. Plans and implements hardware and software upgrades to hub servers as needed. Maintains disaster recovery server site. Executes maintenance plans for hub server locations and ensures Notes database and network optimization.
d. Customer Relationship Management (CRM)
e-Care Executive
Is responsible for Web customer service operations, including integration of call center activities with enterprise call center methodologies and procedures. Individual has extensive interaction with enterprise marketing activities. Ensures that customer service for Web customers is provided at the same level as for standard call center. Reports to Chief Customer Officer (CCO).
Customer Segment Manager
Is responsible for analyzing customer profiles and extracting data for determining segment marketing requirements. Extensive interaction with enterprise sales and marketing. May report to Chief Customer Officer (CCO) or EC Chief.
CIC (Customer Interaction Center) Channel Management and Analysis
Responsible for analysis of channel marketing activities maintained through the customer information center system. Interacts extensively with sales and marketing staff as well as CRM personnel.
CRM Targeted Marketing Campaign Manager
Uses CRM system as tool for specific, targeted marketing efforts through given sales channel. Extensive interaction with sales and marketing staff as well as CRM management.
CRM Program Director
Is responsible for managing the cost, schedule, scope, function, and risk across all projects in the CRM program. Is responsible for value assessment, including risk/opportunity analysis. Operates and maintains a learning foundation throughout the organization and people to complement the process. Provides value assessment (overall spending versus overall benefits) of the CRM program as a whole. Establishes budget-tracking mechanisms to include all projects plus PMO-specific activities. Structures cross-project coordination of efforts by Program Managers. Position reports to Chief Customer Officer; all Program Managers report to this position.
CRM Applications Administrator
Is responsible for administering CRM applications on a daily basis, including security/rights and process changes. Position reports to Manager of Production Support, or Manager of Center of Excellence.
CRM Applications Architect
Is responsible for the overall architectural design of CRM applications, including how they inter-operate in the CRM ecosystem. Is responsible for platform selection and design. This position could also serve as the project manager for the CRM Technology Infrastructure project. Position reports to the CRM Program Director.
CRM Integration Specialist
Is responsible for the construction and implementation of the CRM integration strategy. Position works closely with CRM Applications Architect on the integration strategy and design. Position reports to the Project Manager, CRM Technology Infrastructure project.
CRM Business Data Analyst
Is responsible for analyzing data produced by CRM system, including customer information, call patterns, demographics, responses to channel marketing initiatives, etc. Ensures data delivery to appropriate business elements, e.g., sales, marketing, fulfillment, accounting. Extensive interaction with CRM and LOB staff.
Customer Information Center Manager
Manages CIC staff and establishes call center activity. Responsible for configuring the automatic call distribution (ACD) system to automatically distribute calls uniformly among CRM customer service representatives. Makes necessary changes in staffing based on day of week, sales promotions, other anticipated events, and ACD data. Reports to e-care Executive.
Customer Information Center Supervisor
Supervises and coordinates activities of employees responsible for providing customer support services. Maintains call distribution schedule, coordinates work schedules for CRM customer service representatives. Reports to CIC Manager.
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2. Data & Storage
a. Data Warehousing
Vice President (Director) -- Data Warehouse Group
This position has overall responsibility and accountability for the design, development, release, and maintenance of data warehousing (DW) or data mart (DM) systems and services for all company business functions. Works closely with customers, colleagues, and other stakeholders to identify and maximize opportunities to utilize DW systems to improve business processes, promote the strategic use of information technology, and enable the work force to use technologies. Provides the corporate leadership, vision, and direction for DW/DM systems, ensuring support of the company's business objectives and requirements. Has key responsibility for ensuring organizational balance and systems coherency between desktop/client and DW back-end processing activities.
Data Warehouse Project Manager -- Back-End Processing
Is responsible for managing the team that designs the data warehouse -- constructing and maintaining the data processing back end, ensuring the currency, quality, and integrity of the data in the data warehouse, and providing consistency and synchronization across all platforms. Works with IT/business account managers or directly with business customers in developing requirements and design specifications and then refining the conceptual systems design requirements into a technical design. Has primary responsibility for the data processing performance of the DW. Is accountable for developing DW corporate information security standards, procedures, and guidelines and for implementing programs for user awareness, training, and compliance monitoring. Develops disaster recovery and business continuation plans.
Data Warehouse Project Manager -- Front-End Services
Is responsible for managing the team that develops the DSS/EIS front end of the data warehouse, including design and support of concise executive information systems for senior management. Has primary project management responsibility, including financial/budget management and control of project costs. Works closely with the user community in determining how decision support systems might assist in addressing their needs, then translates these needs into systems requirements and designs. Supervises all phases of the decision support systems development life cycle, providing deep technical expertise/direction and functioning as intermediary systems integrator between desktop/client and all DW server back ends. Is responsible for metadata and third-tier middleware server layer. Focuses on tuning common warehouse queries and leveraging information demand. Manages guru-level management scientists who constantly search for creative ways to elevate the decision-making capabilities of the DSS(s), in part by capitalizing on emerging technologies.
Senior Data Warehouse Architect
Is responsible for overall DW design, balancing optimization of data access with batch loading and resource utilization factors. Is knowledgeable in all aspects of designing and constructing data warehouses, operational data stores, and data marts that enable informational, analytical management inquiry of well-integrated, subject-oriented historical data. Is comfortable in rapid application development (RAD) techniques and in developing requirements and design specifications for new and existing data warehouses. Focuses primarily on data modeling and database design, with additional responsibility for business analysis, data acquisition and access analysis and design, DBMS optimization, recovery strategy and load strategy design, and implementation. Serves as team leader in the integration of solutions, constructing data warehouse applications, developing new business opportunities, and building relationships with clients. Has a visionary role.
Senior Data Warehouse Engineer
Is responsible for currency, quality, and integrity of the data in the data warehouse (to the extent possible given data "ownership" realities) and for providing consistency and synchronization across all platforms. Works with DW team, DBAs, and consultants to refine the conceptual systems design requirements into a technical design consisting of job flows and program specifications. Is responsible for system performance optimization, maintenance, and production support. Works with other DW team members in solving the range of interoperability issues that may exist in the DW environment.
Data Warehouse Information Security Manager
Has responsibility for developing, maintaining, and publishing corporate information security standards, procedures, and guidelines for DW platforms. Provides technical guidance and training to information "owners," corporate security officers, and IT associates, and designs and implements programs for user awareness, compliance monitoring, and security compliance. Is responsible for disaster recovery and business continuation planning. Implements upgrades, repairs, modifications, and replacements of information security devices or software.
Senior DSS Analyst
Provides overall technical direction of projects to creatively implement DSS applications. Analyzes user community's business functions and information requirements to determine how decision support systems and OLAP might assist in addressing their information needs, then translates these needs into systems requirements and designs. Participates in, and supervises when necessary, all phases of the systems development life cycle. Has primary contact with business community for education, training, support, and DW performance monitoring. Works closely with project team, vendors, and other IT projects to ensure technical compatibility and integration where needed.
Senior DSS Engineer
Provides deep technical expertise and direction in the development and support of decision support systems and OLAP. Is intermediary systems integrator between desktop/client and all DW server back ends, focusing on tuning common warehouse queries and leveraging information demand with back-end processing capabilities. Is responsible for design and support of all client/server components of the data warehouse front end, in close partnership with customers. Participates in, and supervises when necessary, all phases of the development cycle. Is a specialist with expertise in DSS tools, working closely with customers to determine their strategic information requirements and subsequently measure performance against expectations. Is senior-level application systems developer capable of working independently or with a team of other developers to develop a data warehouse client/server application.
Senior EIS Analyst
Is responsible for the design and support of concise executive information systems (EISs) that fulfill the succinct requirements of senior management, derived from insights on the direction, strategy, and information requirements of the corporation and lines of business (LOBs). Is intermediary systems integrator between client and DW server back end, focusing on leveraging executive information demand with back-end capabilities. Works closely with project team, vendors, and other IT projects to ensure technical compatibility and integration. Provides overall technical direction of DW projects to creatively implement EIS applications.
Data Warehouse Management Scientist
Is responsible for increasing the quality of the decision-making capabilities of decision support systems. Uses heuristic approaches to problem solving, uses creative systems design to capitalize on emerging DSS/EIS enabling technologies, and maintains close partnerships with senior management to better understand their information needs. Develops advanced corporate models for data analysis and corporate intelligence gathering that can be leveraged by emerging DSS/EIS technologies. Is a superb communicator and negotiator with well-honed marketing and product development knowledge and skills, who has the ability to establish and maintain a high level of customer trust and confidence in the DW team's knowledge of, and concern for, customers' business needs.
Data Warehouse Programmer
Provides technical expertise and direction in developing and supporting system-level programs, and interfacing with customers on requirements. Participates in all phases of the DW development cycle. Codes, tests, and implements complex programs; develops appropriate programs and systems documentation according to established IT standards. Is responsible for production support and maintenance of the data warehouse, and works with the team on system performance optimization and interoperability issues.
Data Warehouse Administrator
Provides technical expertise in the design, development, and support of all client/server layers and components of the data warehouse front end. Develops systems support and maintenance function. Participates in all phases of the DSS development cycle as intermediary systems integrator between client and DW server back end. Is responsible for metadata and third-tier server layer. Focuses on tuning common warehouse queries and leveraging information demand. Is comparable to a senior-level application systems developer capable of working independently or with a team of other developers to develop a data warehouse client/server application.
Data Warehouse Auditor
Has primary responsibility for ensuring the currency, quality, and integrity of the data in the data warehouse and for providing consistency and synchronization across all platforms. Makes sure data is clean and consistent and that it is synchronized across platforms. Maintains metadata and the data dictionary and helps determine systems programming requirements, verify system performance, and analyze and evaluate service requests. Aids in planning and conducting decision support systems tests, monitoring test results, and taking required corrective action.
b. Database/Data Administration
Senior Systems Programmer -- RDBMS (MDDBMS)
This position has technical and systems administration duties for relational database management system (RDBMS) or multidimensional database management system (MDDBMS) software, data, and data spaces in one or more computing environments (e.g., Unix, MVS, NT, OS/2, intranet, Web). Works alone and as a team member on technical functions associated with creating and maintaining databases: performance and tuning analysis; capacity planning, workload modeling, and prediction; systems support; long-term strategic planning; application support and optimization; problem resolution tracking; and software upgrades. Ensures high-level support for an RDBMS/MDDBMS environment and provides backup DBA responsibilities.
Database Administrator
Has primary responsibility for the definition, creation, and maintenance of the enterprise data model within the new computing environments (e.g., Unix, NT, intranet, Web). Analyzes, tests, and implements physical database design supporting various business applications (including base definition, structure, documentation, long-range requirements, and operational guidelines). Ensures data recovery, maintenance, data integrity, and space requirements for physical database are met through formulation and monitoring of policies, procedures, and standards relating to database management. Provides a high degree of coordination between user, technical, application, and corporate entities to ensure effective data management as a corporate enterprise. Above all, ensures solutions meet business objectives, and establishes and maintains a high level of user trust and confidence in IT's knowledge of and concern for users' business needs. Has a willingness to work with customers of varying levels of technical expertise in a high-pressure, complex environment.
Storage Capacity/Performance Planning -- Servers
Works alone and as a team member to ensure capacity and performance for servers. Ensures sufficient storage capacity, performs workload modeling, and formulates predictions for future use and availability of server systems. Is responsible for developing and implementing server backup processes and procedures. Provides server systems support, application support/optimization, problem resolution tracking, and upgrades. Ensures that servers are continually available. Provides data recovery, maintenance, and backup processes and ensures space requirements are met by formulating and monitoring policies, procedures, and standards relating to server management. Coordinates systems programming, risk management, and systems operations staffs to ensure continuous availability of all servers and peripheral devices.
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3. Infrastructure
a. Enterprise Architecture/Planning
Chief Information Officer (CIO)
Is responsible for providing vision and direction enabling the enterprise to achieve strategic technology and business objectives. The CIO makes decisions concerning strategic initiatives through a demonstrated ability to utilize broad-based business information and knowledge. Must identify the company's core technology and business strengths, leveraging advantages and capitalizing on corporate knowledge. This individual must also ensure that technology is not implemented without a direct understanding of how it will benefit the company's overall operations. Works closely with customers, colleagues, and other stakeholders to identify and maximize opportunities to use knowledge and technology (to improve business processes, promote the strategic use of information, enable the workforce to use information and technology, etc.). Provides the corporate leadership, vision, and direction for the IT organization, ensuring support of the company's business objectives and requirements.
Chief Learning Officer
Is responsible for ensuring that all employees, across the enterprise, have access to vital business information and knowledge. The incumbent in this position must identify the company's core technological and business strengths and establish data systems that leverage advantages and capitalize on the knowledge of employees. This individual must also ensure that technology is not implemented without a direct understanding of how it will benefit a company's overall operations. This position has overall responsibility and accountability for the design, development, release, and maintenance of knowledge systems, applications, and services for all company business functions. Works closely with customers, colleagues, and other stakeholders to identify and maximize opportunities to utilize knowledgeware to improve business processes, promote the strategic use of information technology, and enable the work force to use technologies. Provides the corporate leadership, vision, and direction for collaborative computing systems, ensuring support of the company's business objectives and requirements.
IT Training Manager
Is responsible for overseeing the design and delivery of IT training. Training delivery may include instructor-led training as well as computer- or Web-based training. Incumbent must have prior experience as a technical trainer, including strong skills in instructional delivery methods and the ability to design courses that address the technical learning needs of the entire IT organization. Responsible for managing IT training group. Reports to Chief Learning Officer.
IT Trainer
Is responsible for designing and updating IT training course materials as well as delivering courses to employees. Training delivery may be instructor-led as well as computer- or Web-based. Incumbent must possess strong skills in instructional delivery methods and be able to design multi-level courses that address the technical learning needs of beginner, intermediate, and advanced learners. Reports to IT Training Manager.
Chief Technical Officer
Acts as internal consultant by providing top-level guidance on the most complex technical projects. Regularly provides technical leadership for the planning and direction of major technology projects with enterprisewide impact. This position has overall responsibility and accountability for the design, development, release, and maintenance of technology systems and services for all company business functions. Works closely with customers, colleagues, and other stakeholders to identify and maximize opportunities to utilize technology to improve business processes, promote the strategic use of information technology, and enable the work force to use technologies. Provides the corporate leadership, vision, and direction for technology systems, ensuring support of the company's business objectives and requirements.
Chief Customer Officer
Responsible for ensuring that all interactions with customers (internal and external) are maintained at a high level. Position reports to the Chief Executive Officer (CEO). Individual is responsible for overseeing Internet-based customer relationship management (CRM) systems for harvesting and exploiting information gathered over the Web. This individual must be able to bring together various points within their organizations that touch the customer and ensure end-to-end dissemination of information pertaining to customer management throughout the enterprise and beyond.
Chief Information Security Officer
Is responsible for establishing corporate information security standards, procedures, and guidelines. Provides technical guidance and training to information "owners," other corporate security officers, and IT associates. Designs and implements programs for user awareness, compliance monitoring, and security compliance. Is responsible for disaster recovery and business continuance planning. Works with executive management to determine acceptable levels of risk for the enterprise. Reports to CEO or CIO, depending on organizational structure.
HR/IT Program Manager*
Responsible for managing the Human Capital Center of Excellence. Oversees IT recruitment, sourcing, retention, compensation, performance management and career development processes for the IT organization. This position will report to a CIO or may be a joint reporting function, into Human Resources and senior IT management (the CIO). This is a multifaceted position requiring a broad combination of skills that span human resources, general management capabilities and, ideally, a solid understanding of IT roles and responsibilities.
Change Management *
This individual is responsible for enacting enterprisewide change involving IT personnel and human capital management policies. Such change may be associated with resource development (career development and pathing, IT training), retention, and performance management. This position has a strong organizational development component and can be found in several different areas: as a direct report to the CIO, as part of Quality Assurance, or as part of an Employee Development group within Human Resources. The incumbent's mandate is to enable greater agility, flexibility, and competitive advantage by leveraging human capital, thus it is a highly visible position in leading organizations.
b. Architecture Management
Director (Senior Manager) -- Enterprise Architecture
Is responsible for providing architecture vision, problem anticipation, and problem solving on an enterprise level. Anticipates IT industry future directions and relates to future architecture needs and projects. Interfaces across several channels, acting as a visionary, to proactively assist in defining direction for future projects. Remains continuously aware of business, technical, and infrastructure issues and acts as sounding board or consultant to aid in the development of creative solutions. May be called upon to provide any level of project management for single or multiple projects.
Chief Architect*
Establishes the architectural vision for all IT systems including those that support Internet applications, ensuring that architecture conforms to enterprise blueprints. Provides technical and architectural direction to the software team. Leads the architecture and design efforts through delivery and test phases. Develops technological roadmaps while keeping up to date with emerging technologies and recommends business directions based on these technologies. Translates complex business problems into sound technical solutions. Provides technical leadership and is responsible for conducting the overall systems design and management of the business object architecture and application technical architecture.
Information Architect
Is responsible for overall information design, balancing optimization of data access with resource utilization factors. Is knowledgeable in all aspects of designing and constructing information architectures that enable informational and analytical management inquiry of well-integrated, subject-oriented historical data. Constructs information models to meet business requirements. Focuses primarily on information requirements, workflow, logical processes, hardware and operating system environment, interfaces between varying systems, internal and external checks and controls, and outputs. Oversees the integration of solutions, developing new business opportunities, and building relationships with clients. Has a visionary role.
Applications Systems Architect
Is responsible for overall application systems design, balancing optimization of application access with resource utilization factors. Is knowledgeable in all aspects of designing and constructing application systems. Is comfortable in developing requirements and design specifications for new and existing applications. Focuses primarily on document requirements for data, workflow, logical processes, hardware and operating system environment, interfaces with other systems, internal and external checks and controls, and outputs. Serves as team leader in the integration of solutions, constructing applications, developing new business opportunities, and building relationships with clients. Has a visionary role.
c. Infrastructure Development
Interface Architect
Responsible for designing interfaces for use by application developers. Interacts extensively with applications development staff to ensure compliance with infrastructure patterns. Clear understanding of business requirements and extensive interaction with senior LOB staff to ensure compliance with enterprise business objectives. Reports most often to project manager for infrastructure development.
Infrastructure Component Architect
Designs the functions of a specific component used in the infrastructure topology. Component design must fit into established infrastructure pattern, with reuse objective clearly defined and executed for maximum business impact.
Infrastructure Architect
Is responsible for designing the overall infrastructure topology that will be used to design specific interfaces. Understands enterprise infrastructure patterns and works with infrastructure project management team to ensure compliance with business requirements. Interfaces extensively with applications development staff and infrastructure development project manager.
Infrastructure Security Architect
Responsible for ensuring secure infrastructure interfaces. Plans and develops security measure to safeguard infrastructure interfaces against accidental or unauthorized modification, destruction, or disclosure. Determines methods of implementing and enforcing infrastructure security policies.
Infrastructure Analyst
Implements interface and infrastructure designs. Works with application developers to facilitate, train, and understand infrastructure. Understands business requirements and has numerous contacts with line of business (LOB) as well as applications development (AD) staff.
Infrastructure Integrator
Packages and installs infrastructure interfaces onto servers and networks. Extensive contact with enterprise operations and applications development staff, as well as infrastructure development project team. Has extensive prior implementation experience across platforms.
d. Enterprise Infrastructure
Director (Senior Manager) -- Enterprise Infrastructure
Is responsible for providing infrastructure vision and problem anticipation/solving on an enterprise level. Anticipates IT industry future directions and relates to current and future infrastructure needs and projects. Interfaces across several channels, acting as a visionary, to proactively assist in defining infrastructure direction. Remains continuously aware of business, technical, architecture, and infrastructure issues, and acts as sounding board or consultant to aid in the development of creative solutions. May be called upon to provide any level of project management for single or multiple projects.
Manager -- Enterprise Messaging
Has overall responsibility and accountability for the design, development, release, and maintenance of messaging systems and services for all company business functions. Works closely with customers, colleagues, and other stakeholders to identify and maximize opportunities to utilize messaging technology and services to improve business processes, promote the strategic use of groupware and workflow technology, and enable the work force to use collaborative application technology. Provides the corporate leadership, vision, and direction for messaging systems, ensuring support of the company's business objectives and requirements. Has key responsibility for ensuring organizational balance and systems coherency between client/customer support and server/network activities. Ensures corporate integration with personal productivity applications, legacy databases, and existing messaging systems.
IT Controller
Directs IT financial strategies and evaluates risk. May report to CEO, CFO, or CIO, depending on organization. Establishes and monitors financial processes from an IT perspective. Provides service oriented management reporting structures and work with departmental heads to ensure timely monthly reporting and analysis of financial and operational reports. Meets the needs of departments in addition to other standard financial reports through the development and maintenance of standard sets of management reports. Analyze and evaluate opportunities and risks. Upgrades, maintains and regularly evaluates corporate accounting systems and pricing methodologies while communicating with department heads regarding the changes forecasted that reflect department head expectations and sales/service revenue and cost structure expectations. Manages the daily functions of the budgeting an d forecasting processes, credit accounts payable and accounts receivable functions. Coordinates and manages the responsibilities of the finance staff.
IT Auditor
Prepares draft audit reports, related to the area of work performed and the agreed upon recommendation of line management. Completes audits in accordance with the agreed upon timetable and budget, while ensuring that each assignment is properly executed and documented, appropriate audit techniques are utilized and appropriate guidelines for their use are available. Ensures that professional standards are maintained through the review of work and provision of guidance to the team as required. Participates in system implementation and the development of projects from requirements through post implementation while assuring appropriate functionality and controls are in place within technical infrastructure, applications and business processes, mentoring audit and customer personnel and assisting in improving audit processes.
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4. Network and Systems Management
a. Network Operations
Director (Senior Manager) -- Network Operations
Oversees all network management functions in support of IT services related to the operation, performance, or availability of data and voice communications networks. Analyzes network performance and recommends adjustments to a wide variety of complex network management functions with responsibility for overall performance and availability of networks. Directs and manages the planning, development, installation, testing, modification, and evaluation of all networks (LANs and WANs) and voice communications systems and related client services and reporting. Manages interface to database engineering (i.e., oversees monitoring of systems performance and tuning) and understands/designs solutions that support distributed databases and integrate with the LAN/WAN networks and communications systems.
Director Data Networking
Oversees network management functions in support of IT services related to the operation, performance, and availability of data communications networks. Analyzes network performance and recommends adjustments to a wide variety of complex network management functions, with responsibility for overall performance and availability of networks. Directs and manages the planning, development, installation, testing, modification, and evaluation of all data networks (LANs and WANs) and related client services and reporting. Manages interface to database engineering (i.e., oversees monitoring of systems performance and tuning) and understands/ designs solutions that support distributed databases and integrate with the LAN/WAN networks.
Manager -- Data (LAN/WAN) Operations
Directs and manages the planning, development, installation, testing, modification, and evaluation of all local-area networks (LANs)/wide-area networks (WANs) and related client services. Is responsible for related network management and reporting. Manages interface to database engineering (i.e., monitors systems performance and tuning) and understands/designs solutions that support distributed databases and that integrate with the LAN/WAN networks. Is a key player in the development and implementation of domestic (or international) systems, with significant exposure to users and interfaces with all levels of management and outside vendors. Has a proven track record of managing diverse technical staff and resources in multiple projects through all life-cycle phases in accordance with established direction and standards, where maintaining a high level of user trust and confidence in the group's knowledge of and concern for users' business needs is paramount.
Manager -- Telecommunications (Voice Systems)
The Telecommunications Manager is responsible for providing a high level of technical and/or project management expertise to ensure the application of telecommunications technology aids and devices to achieve organizational goals and objectives. Evaluates and oversees all voice technology (ACD, PBX, VRU) and carrier services. Is a key player in the development and implementation of domestic (or international) systems, with significant exposure to users and interfaces with all levels of management and outside vendors. Has a proven track record of managing diverse technical staff and resources in multiple projects through all life-cycle phases in accordance with established direction and standards, while maintaining a high level of user trust and confidence in the group's knowledge of and concern for users' business needs.
Telecommunications Analyst (Voice Systems)
Provides a high level of technical and/or project management expertise to ensure the application of telecommunications technology aids and devices. Evaluates and deploys all voice technology (ACD, PBX, VRU) and carrier services. Develops systems for implementation of domestic or international systems, with significant exposure to users and interfaces with all levels of management and outside vendors. Works independently and in a team environment, conferring regularly with diverse technical staff and resources through all life-cycle phases in accordance with established direction and standards, while maintaining a high level of user trust and confidence in the group's knowledge of and concern for users' business needs.
Telecommunications Planning Technician
Performs analysis of telecommunications needs (ACD, PBX, VRU) and contributes to design of telecommunications systems integration and installation, including planning for changes in system use. Provides support for telecommunications system. Interacts with telecommunications analysts and users. Installs and maintains telecommunications hardware and software, including network nodes, terminals, and wiring. Monitors and maintains telecommunications network stability. Coordinates third-party maintenance for telecommunications systems and services. Prepares and maintains documentation for telecommunications configurations and cabling layouts.
Telecommunications Operations Technician
Installs, configures, and maintains telecommunications equipment (ACD, PBX, VRU) throughout the enterprise. Provides troubleshooting support to telecommunications system. Interacts with other telecommunications staff and users to ensure continuous availability of telecommunications system. Installs and maintains telecommunications hardware and software, including network nodes, terminals, and wiring. Monitors and maintains telecommunications network stability. Prepares and maintains documentation for telecommunications configurations and cabling layouts.
Manager -- Call/Customer Interaction Center
Supervises and coordinates activities of workers providing telephone customer support services. Maintains call distribution by configuring the automatic call distribution (ACD) system to automatically distribute calls uniformly among customer service representatives. Makes necessary changes in staffing based on day of week, sales promotions, other anticipated events, and ACD data. Monitors productivity of customer service representatives and generates reports. Facilitates problem resolution by reviewing open trouble tickets, gathering additional information, updating tickets with current information, proactively statusing customers and driving the resolution process. Acts as liaison with higher-level support groups in identifying call center impacts to business units and systems performance.
Senior Network Technician -- Data (LAN/WAN) Operations
Performs analysis of LAN/WAN needs and contributes to design of LAN/WAN architecture, integration, and installation. Provides support to LANs/WANs. Evaluates LAN/WAN hardware and software requirements and capabilities and makes recommendations. Provides support to and trains users in LAN/WAN administration and usage. Monitors and maintains network stability. Communicates and coordinates network schedule, backups, and downtime to users. Prepares and maintains documentation of network configurations and cabling layouts.
Junior Network Technician -- Data (LAN/WAN) Operations
Installs, configures, and troubleshoots local-area computer networks and associated assemblies. Sets up and maintains basic LAN/WAN operations, including assembly of network hardware, and provides assistance to the network administrator. Performs LAN/WAN troubleshooting to isolate and diagnose common LAN/WAN problems. Installs, upgrades, and configures network printing, directory structures, rights, security, software, and file services. Provide users with LAN/WAN technical support. Establishes network users, user environments, directories, and security for networks being installed.
Network Administrator
Manages the organization's communications network and maintains internal networks and connections to the Internet. Responsibilities include network security, installing new applications, distributing software upgrades, monitoring daily activity, enforcing licensing agreements, developing a storage management program, and providing for routine backups. Provides networking assistance to users, including help with network connections and passwords. Researches and implements security and firewall strategies. Assists in developing network security policies. Monitors network traffic and makes necessary recommendations for additional resources or hardware.
b. Systems Operations
Vice President -- Client, Server and Network Computing Systems
Has overall management responsibility and accountability for the new computing environment infrastructures (e.g., client/server, intranet, Web), which may include shared or total direction of Unix, NT, or other operating system engineering and operations, and for the LAN/WAN systems organization supporting each area. Works closely with business unit management, end users, and other IT departments to develop guidelines that will ensure strategies and plans are in line with overall business and technical strategies and to coordinate efficient and cost-effective procurement, selection, installation, testing, and user training. Provides leadership, vision, and direction for IT initiatives that support the company's business objectives and requirements.
Director -- Unix/NT Computing
Is responsible for directing the management and support of the Unix systems computing organization and for providing a high-quality cost-effective processing environment that contributes to achieving corporate and divisional business goals. This includes directing all Unix hardware and software functions and coordinating the efforts of the Unix group with other computing groups (e.g., MVS, intranet, Web) through subordinate managers. Ensures the department is staffed by high-caliber professionals who are both technically and personally suited to the challenge.
Director -- Client and LAN Systems
Leads the group that provides the long-term planning, support, implementation, and troubleshooting activities for desktop computing, enterprise applications (e.g., mail), and LAN/WAN components. Is responsible for managing desktop customer satisfaction; providing help desk services, technical assistance, and on-site client visits when necessary; procuring PC and PC-related hardware and software; and installing, upgrading, and relocating PC and PC-related hardware and software. Manages and coordinates decentralized enterprise help desk operations. Is responsible for creating a strategic networking and LAN plan/program that supports business needs, ensuring there is a cooperative effort between functional business areas, IT, and end users. Closely coordinates with other computing groups (e.g., MVS, intranet, Web).
Manager -- Unix/NT Operation Services
Is responsible for building and managing the computer and network control organizations responsible for providing production data center type services for the Unix enterprise technical architecture. Is responsible for providing a secure and stable production processing environment, including performance tuning, capacity planning, client/server implementation, and support. Helps ensure major corporate and enterprise applications operate smoothly, optimizing productivity for key users. Educates management, users, and staff in the transition to Unix and client/server technology and systems. Keeps abreast of new technologies in the LAN and Unix environments and identifies and implements technologies and processes that improve the reliability, efficiency, and availability of the Unix production environment. Plays a key role in the organizational transition from mainframe-oriented to Unix computing, with a strong coordinating role with other computing architectures such as NT, intranet, and Web platforms.
Senior Systems Administrator -- Transaction Monitors
Is responsible for the overall administration and technical support of transaction process monitors, including Tuxedo, Top End, Transarc, and IBM MQSeries and CICS. Ensures acceptable and consistent levels of performance through optimization. Is familiar with development tools for integrated TP monitors and with emerging Internet connectivity options. Is responsible for systems administration, monitoring, Korn Shell scripting, OS, and design of tools to more effectively manage the environment; has master systems administrator authority to make systems changes. Work with database and operating system administrators, programmers, and analysts to ensure effective data security, integrity, and recoverability procedures are in place at all times. Takes the lead in evaluating and selecting appropriate transaction processing monitors for Internet/Web environments (e.g., BEA Jolt, DE-Light Web Client, Top End for the Web). Develops standards and procedures for application and database interfaces with transaction monitor services.
Systems Administrator -- Unix/NT
Is responsible for the overall administration and technical support of Unix and NT systems. Ensures acceptable and consistent levels of performance through optimization. Is thoroughly familiar with Unix/NT systems software: operating systems, transaction systems, network software, interfaces with other enterprise system software, and Internet connectivity options. Is responsible for all systems administration, monitoring, OS, and design of tools to manage the environment more effectively; has master systems administrator authority to make systems changes. Works with database systems administrators, programmers, and analysts to ensure effective data security, integrity, and recoverability procedures are in place at all times. Develops standards and procedures for application and database interfaces.
c. Enterprise Operations
Director (Senior Manager) -- Enterprise (Cross-Platform) Operations
Is responsible for providing vision, problem anticipation, and problem solving on an enterprise level, as related to IT operations. Anticipates IT industry future directions and relates to future operations needs and projects. Interfaces across several channels, acting as a visionary, to proactively assist in defining direction for future projects. Remains continuously aware of business, technical, and infrastructure issues and acts as sounding board or consultant to aid in the development of creative solutions. May be called upon to provide any level of project management for single or multiple projects. Is a key player in the development and operations of domestic and international systems, with significant exposure to users and interfaces with all levels of management and outside vendors.
Enterprise Operations Manager
Is responsible for problem resolution on an enterprise level, as related to IT operations. Manages operations projects. Interfaces across several channels, to proactively assist in defining direction for future projects. Informed of business, technical, and infrastructure issues and deploys operations management solutions. May be called on to provide any project management expertise for single or multiple projects. Responsible for enterprise operations staff. Reports to Director Enterprise Operations.
Enterprise Operations Supervisor
Responsible for ensuring operations support for one or multiple platforms. Sets weekly support/maintenance schedule and ensures continuous operations of all equipment and peripherals for which he/she is responsible. Direct interface to operations staff. Reports to Enterprise Operations Manager.
Systems Operator ý OS/390*
Provides operations support for OS390 (MVS) computing environment. Monitors daily operations of computer systems and associated peripheral devices for availability and performance. Develops and maintains operational documentation, while conducting system and sub-system start-ups, shutdowns, back-ups and dumps. Restores and stores the systems and the databases. Controls user activities such as aborting user sessions and recovering stalled printer and terminal jobs. Responds to systems alerts, investigates and recovers hardware failures and recovers failed systems and applications. Responsible for the identification and resolution of service level problems and the identification and support of mission-critical tasks. Has communications with technical support groups, customer support centers and vendors.
Systems Operator ý Unix *
Monitors daily operations of computer systems and associated peripheral devices for availability and performance. Develops and maintains operational documentation, while conducting system and sub-system start-ups, shutdowns, back-ups and dumps. Restores and stores the systems and the databases. Controls user activities such as aborting user sessions and recovering stalled printer and terminal jobs. Responds to systems alerts, investigates and recovers hardware failures and recovers failed systems and applications. Responsible for the identification and resolution of service level problems and the identification and support of mission-critical tasks. Has communications with technical support groups, customer support centers and vendors.
IT Performance Analyst (SLAs)
Is responsible for monitoring service levels of hardware/software (CPUs, DASD, other devices) as specified in service-level agreements (SLAs). Collects, analyzes, and manages performance and capacity data for identifying trends to prevent bottlenecks from occurring. Determines changes to hardware and/or software resources to enhance overall system performance. Analyzes system use and provides reports on average, peak, and guideline values for each performance element to track resource use. Confers regularly with systems programming staff and enterprise operations staff to ensure SLA levels are achieved. Has significant contact with vendors.
Director (Senior Manager) IT Asset Management (Hardware/Software)
Is responsible for managing all hardware and software assets, including those in remote locations, and ensuring that SLAs are maintained. Has extensive vendor contact and is responsible for negotiating SLAs and maintenance contracts. Ensures regular receipt of updates and new releases for software. Acts as key interface between application development staff and vendors. Defines usage strategies for new applications as deployed (e.g., groupweb, messaging, workflow, project management). Regularly interacts with all enterprise operations staff to ensure optimal use of hardware and software assets.
IT Asset Manager -- Software
Is responsible for managing all software assets, including remote locations, and ensuring that SLAs are maintained. Has extensive vendor contact, to ensure regular receipt of updates and new releases. Ensures adherence to SLAs and maintenance contracts. Acts as key interface between application development staff and vendors. Defines usage strategies for new applications as deployed (e.g., groupweb, messaging, workflow, project management). Interacts with enterprise operations staff to ensure optimal use of software assets.
IT Asset Manager -- Hardware
Is responsible for managing all hardware assets (PCs, CPUs, peripherals, other devices), including those in remote locations, and ensures that SLAs are maintained. Has extensive vendor contact. Is responsible for negotiating SLAs and maintenance contracts. Confers regularly with Asset Manager -- Software to ensure optimal use of all equipment. Maintains regular relationships with enterprise maintenance operations and keeps equipment on regular maintenance schedule to minimize downtime.
Quality Assurance Analyst*
Responsible for ensuring IT asset performance is in compliance with service levels established. Interacts extensively with IT asset management and other enterprise operations staff. Position reports to Director IT Asset Management or the Enterprise Operations Manager
Vendor Manager
Provides a relationship management role with vendors that provide services to the IT organization. Depending on the organization, may report to either a Director of Enterprise Operations, the CIO, or to a Director of Procurement. Acts as the business agent for the IT organization to negotiate pricing and determine contract terms and conditions.
Contract Administrator *
Maintains and organizes databases and files related to executed contracts. Ensures timeliness and quality of documentation, for IT inventory and system transactions. Responsible for coordinating request for proposal (RFP) process and demonstrates high customer focus to resolve complex issues while working with IT to establish the reqest for quotation (RFQ), prepare the proposal response and ensures that all parties achieve stated goals for the duration of the contract. Is responsible for the ensuring renewals occur on a timely basis and prior to expiration of existing contracts. Amends existing agreements as needed and for software licenses and other contracts. Reports to the Operations Manager.
d. IT Support
Help Desk Manager
Has strong problem-solving and logical analysis skills, as well as substantial technical background. Supervises help desk staff to provide direction and attain support objectives. Coordinates user and support issues among corporate sites to ensure timely distribution of knowledge and positive impact on user satisfaction and productivity. Develops reporting measures for help desk activity. Develops IT end-user support procedures and trains/guides staff in their use, including total inquiry resolution process. Is proactive in establishing flexible processes and ongoing training to help desk staff to quickly incorporate changes (updates, new releases) to existing software and hardware into IT support repertoire. Maintains high degree of contact with users to respond quickly to their changing needs. Has contact with vendors as necessary to ensure proper documentation and training is available to help desk staff. Is responsible for maintaining high end-user service levels. Plays a strategic role in communicating changes in processes and procedures to end users and help desk staff in a clear and timely manner. Develops training sessions for users. Works with IT and telecommunications specialists to provide and support business information systems, data communications, computer networks, and telecommunications, as well as converging technologies related to broadcast systems.
Senior Help Desk Analyst
Provides expert and creative solutions to user problems (software/hardware). Researches, resolves, and responds to inquiries based on standards implemented and all available information. Can solve problems requiring creativity and initiative. Ensures that problems are escalated in accordance with established procedures. Confers regularly with the Help Desk Manager as a consultant and resource. Is responsible for acquiring, maintaining, and expanding knowledge of relevant product offerings, current support policies, and methods of support delivery, to provide technically accurate solutions to users. Attends training sessions offered within the group and leads training workshops. Develops and provides technical training and coaching to other help desk employees. Leads or participates in team projects that enhance the quality or efficiency of support and leads and assists other help desk staff members in support of a major or complex product. Has substantial vendor contact to solve technical issues as required. Is responsible for developing and communicating user/technical service policies for products supported by the help desk.
Help Desk Analyst
Provides expert and creative solutions to user problems (software/hardware). Researches, resolves, and responds to inquiries based on standards implemented and all available information. Can solve problems requiring creativity and initiative. Ensures that problems are escalated in accordance with established procedures and handles escalated projects as assigned. Is responsible for acquiring, maintaining, and expanding knowledge of relevant product offerings, current support policies, and methods of support delivery, to provide technically accurate solutions to users. Attends training sessions offered within the group. Leads or participates in team projects that enhance the quality or efficiency of support and leads and assists other help desk staff members in support of a major or complex product. Has substantial vendor contact to solve technical issues as required. Regularly communicates user/technical service policies for products supported by the help desk.
Help Desk Coordinator
Ensures all calls are properly logged, escalated, and closed out. Is responsible for assigning incident reports to appropriate help desk staff, describing problems clearly and concisely. Estimates time necessary to resolve incidents. May also provide accurate and creative solutions directly to users for problems of moderate nature to ensure user productivity. Enhances and develops quality support methods and communication skills through coaching feedback and other developmental approaches. Works with help desk analysts across company sites in the resolution of user and support issues to ensure timely distribution of knowledge and positive impact on user satisfaction. Participates in team projects that enhance the quality or efficiency of help desk service and works with Help Desk Manager to assist in special product-related issues as needed.
e. Network Engineering
Director (Senior Manager) -- Network Engineering
Is responsible for managing the planning, coordination, configuration, installation, and management of all networks (local- and wide-area) and related client services within the enterprise to meet business requirements. Designs and implements network architectures, including LANs and WANs, LAN internetworking, and LAN-to-WAN connections. Has key responsibility for the identification and resolution of hardware and software technical problems and malfunctions related to both LANs and WANs, and related servers. Makes decisions that are critical in the areas of throughput analysis, problem solving, and infrastructure planning, with the potential to affect the successful execution of business transactions. Proactively researches and locates necessary tools and processes to identify and proactively avert troublesome trends as they develop. Ensures a stable performance environment for the enterprise e-mail system. Participates in various IT projects intended to continually improve/upgrade the telecommunications infrastructure.
Senior Network Engineer -- Data (LAN/WAN) Systems
Is responsible for managing the planning, coordination, configuration, installation, and management of all LANs/WANs and related client services within the enterprise to meet business requirements. Designs and implements network architectures, including LANs, LAN internetworking, and connections with the WAN environment. Has key responsibility for the identification and resolution of hardware and software technical problems and malfunctions related to LANs/WANs and related servers. Makes decisions that are critical in the areas of throughput analysis, problem solving, and infrastructure planning, with the potential to affect the successful execution of business transactions. Proactively researches and locates necessary tools and processes to identify troublesome trends as they develop. Ensures a stable performance environment for the enterprise e-mail system. Participates in various IT projects intended to continually improve/upgrade the telecommunications infrastructure.
Junior Network Engineer -- Data (LAN/WAN) Systems
Assists in the implementation of network architectures, including LANs/WANs, LAN internetworking, and connections with the WAN environment. Is expected to assist in the identification of hardware and software technical problems and malfunctions related to LANs/WAN s and related servers. Assists senior-level engineers in the areas of throughput analysis, problem solving, and infrastructure planning. Helps locate necessary tools and processes to identify troublesome trends as they develop. Participates in providing a stable performance environment for the enterprise e-mail system. Participates in various IT projects intended to continually improve/upgrade the telecommunications infrastructure.
Network Systems (LAN/WAN) Architect
Is responsible for the design of LAN and WAN communications systems and environments, which include hardware, software, access methods and protocols used. Has overall responsibility for design and implementation of LAN-to-LAN, WAN-to-WAN, and WAN-to-LAN communications and connections. Manages interface to database engineering (i.e., monitors systems performance and tuning), and understands/designs solutions that support distributed databases and that integrate with the LAN/WAN. Also, defines the method of control, future flexibility, and connectability. Develops strategic plans and identifies key success factors; sets priorities and allocates the resources to achieve unit, division, and corporate goals.
Senior Network Engineer -- Planning
Is responsible for the design and implementation of large data communications or telecommunications networks. Plans and monitors the installation of communications circuits. Conducts short- and long-term planning to meet communications requirements. Is responsible for the design and implementation of LANs/WANs using hub switching and router technology. Performs hardware/software analyses to provide comparative data of performance characteristics and suitability with the existing systems environment. Prepares tradeoff studies and evaluations for vendor equipment. Generates network monitoring/performance reports for LAN/WAN utilization studies. Recommends network design changes/enhancements for improved system availability and performance.
Junior Network Engineer -- Planning
Assists in the design and implementation of large data communications or telecommunications networks. Helps plan and monitor the installation of communications circuits. Aids in short- and long-term planning to meet communications requirements. Is knowledgeable of the design and implementation of LANs/WANs using hub switching and router technology. Performs hardware/software analyses to provide comparative data of performance characteristics and suitability with the existing systems environment. Assists in the preparation of tradeoff studies and evaluations for vendor equipment. Generates network monitoring/performance reports for LAN/WAN utilization studies.
f. Systems Engineering
Director -- Systems Engineering
Is responsible for directing the systems engineering organization (Unix/NT). Builds, develops, and manages an organization the systems programming staff (Unix/NT) and administrators with technical and organizational process experience appropriate to support the company's information requirements and business and technical objectives, including development of Unix/NT OS, technical support, software/systems programming, and data center capabilities. Is a creative innovator and a hands-on manager capable of managing a diverse technical staff and resources in multiple projects through all life-cycle phases in accordance with established direction and standards. Articulates a technical vision that coincides with and fully supports the overall business planning process. Establishes systems programming standards and program documentation requirements. Plays a key role in the organizational transition from a mainframe-oriented environment to Unix/NT computing, with a strong coordinating role with other computing architectures such as intranet and Web platforms.
Manager -- Unix/NT Systems Engineering
Is responsible for managing the systems engineering organization (Unix/NT). Builds, develops, and manages an organization of highly talented systems programmers (Unix/NT) and administrators with a span of technical and organizational process experience appropriate to support the company's information requirements as well as business and technical objectives, including development of Unix/NT OS, technical support, software/systems programming, and data center capabilities. Is a hands-on manager capable of managing a diverse technical staff and resources in multiple projects through all life-cycle phases in accordance with established direction and standards. Articulates a technical vision that coincides with and fully supports the overall business planning process. Establishes systems programming standards and program documentation requirements. Plays a key role in the organizational transition from a mainframe-oriented environment to Unix/NT computing, with a strong coordinating role with other computing architectures such as intranet and Web platforms. Reports to Director -- Systems Engineering.
Manager -- MVS Systems Engineering
Is responsible for managing the MVS systems engineering organization. Builds, develops, and manages an organization of highly talented MVS systems programmers and administrators with a span of technical and organizational process experience appropriate to support the company's information requirements as well as business and technical objectives. This includes development of MVS systems, technical support, software/systems programming, and data center capabilities. Is a hands-on manager capable of managing a diverse technical staff and resources in multiple projects through all life-cycle phases in accordance with established direction and standards. Articulates a technical vision that coincides with and fully supports the overall business planning process. Establishes systems programming standards and program documentation requirements. Plays a key role in the organizational transition from a mainframe-oriented environment to Unix/NT computing, with a strong coordinating role with other computing architectures such as intranet and Web platforms. Reports to Director -- Systems Engineering.
Senior Systems Programmer -- Unix/NT Operating Systems
Is responsible for administration and support of Unix/NT implementations. Provides direct technical support for all requirements in the planning, coordination, programming, and implementation of releases, upgrades, or changes to Unix/NT operating system software, transaction monitors, and the range of products and productivity tools that support the testing and production environments relating to Unix/NT computing. Ensures stable performance for the RDBMS environment through performance monitoring and tuning, and performs capacity planning, workload modeling, and prediction. Ensures systems maintenance of Unix/NT or legacy systems and all related systems and provides high-level support for the RDBMS environment. Plans and implements major software upgrades, ensuring change management procedures and methodologies are implemented and followed. Reports to Manager -- Systems Engineering (Unix/NT).
Senior Systems Programmer -- MVS
Is responsible for administration and support of all MVS system implementations. Provides direct technical support for all requirements in the planning, coordination, programming, and implementation of releases, upgrades, or changes to MVS operating system software, transaction monitors, and the range of products and productivity tools that support the testing and production environments relating to MVS computing. Ensures stable performance for the MVS environment through performance monitoring and tuning. Performs capacity planning, workload modeling, and prediction. Ensures systems maintenance of MVS and all its related systems; and provides high-level support for the database environment. Plans and implements major software upgrades, ensuring change management procedures and methodologies are implemented and followed. Reports to Manager -- MVS Systems Engineering.
g. Enterprise Project Management
Enterprise Project Manager
Has overall responsibility for planning, directing, and coordinating activities pertaining to technology and business unit projects, on an enterprise level. Ensures that project goals are accomplished and in line with business objectives. Is responsible for managing the team that develops and carries out internal IT and BU projects. Is familiar with and monitors all major (IT and BU) project activities -- ensuring the currency, quality, and integrity of the information, and providing consistency in content and "look and feel" across the enterprise. Consults with management and reviews project proposals to determine goals, time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of resources. Develops project plans specifying goals, strategy, staffing, scheduling, risks, contingency plans, and allocation of available resources. Formulates and defines technical scope and objectives of project.
Departmental Project Manager
Plans, directs, and coordinates activities of departmental technology projects to ensure that goals or objectives of projects are accomplished within prescribed time frame and funding parameters. Has overall responsibility for planning, directing, and coordinating activities pertaining to technology projects for a given business unit. Ensures that project goals are accomplished and in line with business objectives. Is responsible for managing the team that develops and carries out internal IT projects for assigned business unit(s). Monitors project activities -- ensuring the currency, quality, and integrity of the information, and providing consistency in content and "look and feel" across the enterprise.
Director (Senior Manager) Software Engineering*
Responsible for organizational software vision and developing software products. Determines tools and methodologies that will be used in software development and directs the software development team. Ensures project completion on time and on budget. Must have strong technical abilities and business knowledge. Reports to Vice-President, Software Engineering.
Senior Software Engineer*
Design and develop software products. Responsible for testing, debugging, and documenting the software including interface components, graphical screens, reports, and high level logic for system control. This individual also provides guidance and support to less experienced software engineers. Reports to Director or Manager for Software Engineering.
Software Engineer*
Design and develop software products. Responsible for testing, debugging, and documenting the software including interface components, graphical screens, reports, and high level logic for system control.
h. Inter/Intra/Extranet
Director -- Web Systems
Has overall responsibility and accountability for the design, development, release, and maintenance of internal (intranet) and external (Internet, WWW, extranet) Web systems and services (collectively known as "I*net") enterprise-wide or in a designated major area of business (e.g., US, international, subsidiary). Works closely with customers, colleagues, and other stakeholders to identify and maximize opportunities to utilize Web-based technologies to improve business processes and support critical business strategies, provide information access, promote the strategic use of information technology, enable the workforce to use selected new technologies, and identify users' information requirements. Provides the corporate leadership, vision, and direction for I*net systems, ensuring support of the company's business objectives and requirements. Has key responsibility for ensuring organizational balance and coherency between Web systems and other computing operations and activities. Understands how to leverage Internet business applications for competitive advantage. The primary goal of this position is to turn internal and external Web technology into a business vehicle.
Manager -- Web Systems
Has responsibility and accountability for the design, development, release, and maintenance of internal (intranet) and external (Internet, WWW, extranet) Web systems and services enterprise-wide or in a designated major area of business (e.g., US, international, subsidiary). Works closely with customers, colleagues, and other stakeholders to identify and maximize opportunities to utilize Web-based technologies to improve business processes and support critical business strategies, provide information access, promote the strategic use of information technology, enable the workforce to use selected new technologies, and identify users' information requirements. Provides the leadership, vision, and direction for I*net systems, ensuring support of the company's business objectives and requirements. Has key responsibility for ensuring organizational balance and coherency between Web systems and other computing operations and activities. Understands how to leverage Internet business applications for competitive advantage. Knows how to turn internal and external Web technology into a business vehicle.
I*net Project Manager
This position is responsible for managing the team that develops, implements, and maintains internal and external Web systems and sites. Major project activities managed include constructing and maintaining the Web back-end system; ensuring the currency, quality, and integrity of the information on the sites; and providing consistency in content and "look and feel" across all Web sites. Works closely with the user community (and through Business Technologists) in determining how internal and external Webs might assist in addressing their needs, then translates these needs into systems requirements and design specifications. Understands how to leverage I*net applications for competitive advantage. Develops a Web strategy that supports the business plan. Manages the design, development, and implementation of systems, Web sites, and network-based applications that integrate into existing business systems. Supervises all phases of intranet and Web development life cycles, providing deep technical expertise and direction, and functioning as intermediary systems integrator between desktop/client and server back ends. Has performance tuning responsibilities.
InfoMaster
Has ownership of Web content and its management. Incorporates content efforts from marketing editor, corporate editor, and content contributors into I*net sites. Tracks and reports usage of Web technology and provides support of content and editorial areas of the I*net environment. Ensures the quality and content of I*net (Inter/intra/extranet) services through close alignment and strategic relationship with stakeholders, IT, and outside vendors in identifying requirements and information sources, and in enabling appropriate access to necessary business information. Leads the development of a global Web communications strategy and develops guidelines for I*net usage that address legal and company image issues. This position requires a blend of highly complex technology-related and management skills, as well as very strong communications (interpersonal and written) abilities. Provides technical leadership to content experts throughout the company, interacting with and coordinating activities of cross-functional teams, including editors, marketers, other content contributors, Web server administrators, and the technical Webmaster.
Web Infrastructure Developer
Is responsible for determining infrastructure for Web site development, utilizing understanding of business, technical, architecture, and infrastructure issues to create a Web presence that furthers enterprise goals and objectives. This individual is well versed in the technology necessary to achieve leading-edge Web design, but must also understand business processes and marketing needs to accomplish this task. Ensures that the technologies used in the site align with the enterprisewide technical architecture. This individual must stay abreast of changing technologies and provide technical expertise to Web site developers in the acceptance testing and evaluation of new software. This individual acts as an entry point for evaluating new technology and also mentors Web and non-Web personnel (e.g., business unit staff) on design and construction possibilities for the organization's Web presence.
Web Architect
This position is responsible for designing and architecting well-integrated and cost-effective solutions for internal and external Webs. Works closely with client project managers and technical leaders to understand customer's business objectives and systems requirements. Analyzes, learns, and applies new Internet technologies. Defines and designs the Web infrastructure. Provides recommendations for server operating systems, hardware requirements, and encryption standards for communications to and from secure servers. Designs and implements an intranet strategy for authorization of users to access controlled components. Provides technical advice and expertise to Webmasters and Web Developers in the installation, acceptance testing, and evaluation of newly released and beta software. Assists and mentors business departments in the design and construction of their Web pages.
Web Publishing Coordinator
This position is responsible for managing Web pages and hyperlinks, supporting multimedia content, providing file management of published media, tracking and reporting usage of technology, and providing general technical support in the content, marketing, and editorial areas of the internal and external Web environment. Ensures the quality and content of Inter/intranet services through a close alignment and strategic relationship with content contributors/owners, IT, and outside vendors in identifying requirements and information sources and in enabling appropriate and efficient access to needed business information. This position requires a blending of highly complex technology-related skills, management skills, and education/communications skills.
Web Librarian
Responsible for archiving Web content and developing a taxonomy for referencing information made available through I*net distribution. Works closely with Web Publishing Coordinator and Infomaster to determine processes and procedures for archiving. Creates a single point of reference for Web information. Requires strong communications skills, attention to detail, and in-depth knowledge of Web-based information delivery systems.
Web Site Manager
Is responsible for designing, developing, and maintaining the Inter/intranet technical infrastructure and for providing the bridge between Web technology and its use by nontechnical specialists. Focuses on enabling the domain specialists and their users to communicate and innovate, using internal and external Webs, with as little direct dependence on technology specialists as possible. The role has two major aspects: technical architecture/administration and support/user services. This position is responsible for providing the IT department with programming and systems administration services related to running, maintaining, and enhancing Web servers. Plans, manages, and maintains various departmental (e.g., HR, Marketing, Legal, Customer Operations) internal Web sites and hyperlinks, providing easy accessibility to online information.
Web Developer/Programmer
This is an individual and team contributor providing specialized technical and business knowledge to multiple application development and enhancement projects utilizing I*net computing architectures. Has principal responsibility for creative programming and related maintenance of the company's internal and external Web site components, participating in all phases of the Web development cycle. Through building the infrastructure to support Internet-enabled software and working with marketing/sales, builds commerce capabilities and site ROI, and expands the company's I*net presence.
Web Site Administrator
The incumbent in this position is the lead person responsible for the daily systems administration duties related to the company's internal and external Web sites, encompassing Web systems hardware and operating system server software. Builds, manages, and maintains I*net Web servers in a Unix (and increasingly NT) computing environment, performing such technical functions as performance monitoring and tuning; capacity planning, workload modeling, and prediction; systems support; problem resolution tracking; software upgrades; application support and optimization; and long-term strategic planning. Develops Web systems support and maintenance functions, coordinating and facilitating overall Web system and site administration and providing a high degree of alignment between user, technical, application, and LOB/corporate entities. Focuses on the organization and quality of the Web environment, including troubleshooting network problems and security issues. Participates as a member of the Web team in all phases of the Web system development cycle as intermediary systems integrator between client and Web server back end(s), especially the integration of database technology links to the Web environment. Above all, ensures solutions meet business objectives and establishes and maintains a high level of user trust and confidence in IT's knowledge of and concern for users' business needs. Has a willingness to work with customers of varying levels of technical expertise in a high-pressure, complex environment.
Web Customer Support Specialist
This position is responsible for delivering technology support services to users of company-wide internal and external Web systems. Resolves complex and everyday service requests relating to Web hardware and software problems and malfunctions; interacts and consults with clients to manage client satisfaction; provides guidance, assistance, and follow-up on client inquiries; and assists in the implementation of Web-related hardware and software. Assists end users with any Inter/intranet problems, especially new employees who are being added to company information banks and those who have changed their position in the company.
Web Designer
This position makes extensive use of graphic design capabilities to develop Web pages and sites that are visually appealing and interesting. Individuals in this position may have experience in corporate affairs/communications or corporate media, with an in-depth understanding of multimedia and graphic design. Position also requires extensive interface with content owners/contributors and business personnel throughout the organization to ensure that design encompasses strategic business image and objectives, from design and content perspective.
Web Engineer
This position provides deep technical expertise and direction in the development and support of Web sites and systems, serving as an intermediary systems integrator between desktop/client and all Web server back ends, and focusing on tuning and leveraging information demand with processing capabilities. Is responsible for the information processing performance of the internal/external Webs, which typically involves gateway scripting languages and middleware translators (e.g., SQL), plus utilities for creating Web application links to RDBMS/MDDBMS/OODBMS back ends. Is responsible for system performance optimization, maintenance, and production support. Is responsible for currency, quality, and integrity of information in internal and external Web sites (to the extent possible, given information "ownership" realities) and for providing consistency across sites. Works with DBAs, consultants, and the rest of the Web team to refine the conceptual systems design requirements into a technical design consisting of job flows and program specifications and solves the range of interoperability issues that may exist in the I*net environment.
Web Security Manager
The Web Security Manager has responsibility for developing, maintaining, and publishing Web-related information security standards, procedures, and guidelines. Provides technical guidance and training to information "owners," corporate security officers, and IT associates, and designs and implements programs for user awareness, compliance monitoring, and security compliance. Is responsible for disaster recovery and business continuation planning. Implements upgrades, repairs, modifications, and replacements of information security devices or software.
I*net Manager (Intranet)
Provides specialized technical and business knowledge to develop and enhance company intranet. Has principal responsibility for creative development and related maintenance of the company's internal Web site components, participating in all phases of the Web development cycle, from building the infrastructure to supporting Internet-enabled software and working with marketing/sales. Works with company channels to ensure that appropriate information (self-service options, company information, links to appropriate Internet connections, competitive information, etc.) is available on a continuous basis. Works to expands the company's intranet presence in a logical manner, focusing on communications aspects, interaction possibilities, and cost effectiveness.
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5. Services and Outsourcing
a. Electronic Commerce/I*Net
EC Chief (Vice President)
Is responsible for directing enterprise e-commerce initiative, including developing channel strategies and overseeing architecture and infrastructure requirements. Extensive business experience which is used to leverage visionary role. Responsible for hiring and managing infrastructure project implementation team, including e-commerce project manager, development analysts. Relationships with senior executive management, including close dealings with both CIO and Sales and Marketing team. Functions at Vice-President level and most often reports to CEO.
Director (Senior Manager) -- Electronic Commerce
Has overall responsibility and accountability for the design, development, release, and maintenance of Web systems and services enterprise-wide or in a designated major area of business (e.g., US, international, subsidiary). Works closely with customers, colleagues, and other stakeholders to identify and maximize opportunities to utilize Web-based technologies to improve business processes and support critical business strategies, provide information access, promote the strategic use of information technology, enable the work force to use selected new technologies, and identify users' information requirements. Provides the corporate leadership, vision, and direction for I*net systems, ensuring support of the company's business objectives and requirements. Has key responsibility for ensuring organizational balance and systems coherency between Web systems and other computing operations and activities. Understands how to leverage business applications for competitive advantage. The primary goal of this position is to turn internal and external Web technology into a business vehicle. Reports to EC Chief or to CIO, depending on organizational structure.
Electronic Commerce Project Manager/Coordinator
Is responsible for managing the team that develops, implements, and maintains electronic commerce Web systems and sites. Has responsibility for designing, implementing, and managing the EC or EDI programs within the organization, and advising corporate management on EC/EDI management and planning. Incumbents in this position are often challenged to oversee file transfer, Internet, and voice response functions, as well as setting up and maintaining trading partner profiles, integrating EC and EDI with application software, and managing daily incoming/outgoing transactions. Major project activities managed include constructing and maintaining the Web back-end system; ensuring the currency, quality, and integrity of information on the sites; and providing consistency in content and "look and feel" across all Web sites.
Electronic Commerce Analyst/Programmer
Individual and team contributor providing specialized technical and business knowledge to multiple application development and enhancement projects utilizing extranet computing architectures. Has principal responsibility for creative programming and related maintenance of the company's internal and external Web site components, participating in all phases of the electronic commerce development cycle. Through building the infrastructure to support Internet-enabled software and working with marketing/sales, builds commerce capabilities and site ROI and expands the company's extranet presence. Collaborates with other members of the electronic commerce and Web teams to define customer requirements and systems interfaces, assess available technologies, and develop and present solutions.
b. Contingency Planning
Director -- Business Continuance
Is responsible for planning and integrating risk management procedures for equipment and systems throughout the enterprise, through the IT operations function. Has thorough understanding of strategic nature of business continuance initiatives as key to maintaining IT services and reducing financial impact of downtime on product/customer cycles. Manages business continuance/disaster recovery staff members, who are responsible for eliminating system downtime. Responds in a timely way to system failures and to monitoring and testing of contingency planning processes and procedures. Interfaces across several channels and seeks out business, technical, and infrastructure issues, identifying potential areas of risk. Is a key player developing IT contingency planning operations of domestic and international systems. Interfaces with all levels of management and outside vendors. Manages diverse technical staff and resources in multiple risk management projects. Establishes direction and standards, while maintaining a high level of user trust and confidence to ensure seamless IT functioning for internal and external users.
Manager -- Contingency Planning
Integrates risk management procedures for equipment and systems throughout the enterprise. Ensures business continuance initiatives as key to maintaining IT services and reducing financial impact of downtime on product/customer cycles. Manages business continuance/disaster recovery staff members, who are responsible for eliminating system downtime. Develops, monitors, and tests contingency planning processes and procedures. Responds in a timely way to system failures. Interfaces across multiple channels throughout the enterprise, and seeks out business, technical, and infrastructure issues, identifying potential areas of risk. Is a key player developing IT contingency planning operations for domestic and/or international systems. Confers regularly with management and outside vendors. Establishes standards, while maintaining a high level of user trust and confidence to ensure seamless IT functioning for internal and external users.
Contingency Planning Analyst
Implements and assesses risk management procedures for equipment and systems throughout the enterprise. Ensures business continuance initiatives to maintain continuous deployment of strategic IT services. Develops, monitors, and tests contingency planning processes and procedures. Responds in a timely way to system failures. Interfaces across multiple channels throughout the enterprise, and seeks out business, technical, and infrastructure issues, identifying potential areas of risk. Confers regularly with management, users, and outside vendors. Performs responsibilities in conformance with established standards, while maintaining a high level of user trust and confidence to ensure seamless IT functioning for internal and external users.
c. Business/IT Alignment
Director -- Business Technology Consulting
Is accountable for supporting the alignment of information technology and business systems. This is accomplished by assessing requirements and providing intelligence to the IT organization regarding business trends and management needs and concerns, while at the same time educating, sensitizing, and managing the expectations of the business units with regard to the realities, challenges, and fundamentals of IT. Based on knowledge of clients' businesses, this function includes direct reports and proactively seeks opportunities to apply technologies to business processes. The incumbent and his/her staff inform and advise business unit customers on information systems technologies and their functionalities, costs, benefits, and implementation requirements.
Senior Business Technology Consultant
Business specialist and technology generalist responsible for aligning technology solutions with business strategies. Works principally with client senior management in the business units and corporate staff executives. Partners with the functional groups within the IT organization to communicate and clarify business needs, contribute to development of long-range systems plans, and ensure products and services are aligned with business needs. Conducts business process analyses, needs assessments, and preliminary cost versus benefit measurements; brokers other IT services; and communicates trends and requirements to and from customers and IT.
Business Technology Consultant
Is responsible for aligning technology solutions with business strategies; however, they work principally with senior management in the corporate staff functions (e.g., finance, administration, and human resources departments). Their duties involve systems that tend to be contained within the function; while they may interact with other business process information systems, their issues and interactions tend to be less complex and have less strategic impact than issues involving direct business processes such as sales, logistics, and manufacturing. Those occupying this position partner with the functional groups within the IT organ | | | |
